Your account, an order, a payment, or anything that isn’t working.
feedbackwassa@gmail.comPrefer to chat? This is usually the quickest way to reach us.
Misuse of a mouroam service, or a security issue. For network operators, other services, and anyone affected.
feedbackwassa@gmail.comThis reaches the same inbox as support. Please put “abuse report” in the subject line so it gets picked up quickly.
See how to report abuse for what to include and what happens next.
If an order failed, check it in your dashboard first — most failures refund your wallet automatically, and the order page will say so. If your balance already shows the refund, there is nothing to chase.
Tell us the email on your account and the order involved, if there is one. Please don’t send your password — we will never ask for it, and nobody at mouroam needs it to look into a problem.